We replace the entire front panel of your device. Unlike some companies that will sit there for about an hour and pick pieces of your glass off of your touch screen and put unnecessary heat on your phone, we let our cost be a little higher to make sure your screen does not have any dust particles, or scratches or lines. We take pride in our work and no offense but we never want you to come back unless you break it again.
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Depending on the issue you are probably covered under our 180 day customer satisfaction warranty. This warranty covers the replacement part for up to 180 days. If you break the device again or there is visible wear and tear to the device or part we replaced it will not be covered; however, if you change a screen with us or any other part and are not completely satisfied with it, come in and let us know. We will take care of you!
Here at Manhattan iPhone Repair we know how important your phone or tablet is and how nerve wracking it can be to think about it on the operating table. All of our repairs are done in front of the customer. If you really feel the need to sit down next to one of our guys and watch them pick apart the phone or tablet from the second they start to the moment they finish. We are confident in our employees and our work. We have nothing to hide!
Although we do encourage every customer to back up his or her device before the repair, we have not had a problem where data is lost during the repair. Since we are only changing the component that is damaged, there is a very low risk of data loss during the repair.
Most iPhone repairs take under 10-20 minutes to complete. We ready our screens before customers walk in to expedite the process and time it takes for the repair to be completed. This does not mean we are rushing the repair and may make a mistake. It simply means we ready the part for installation for most common repairs prior to the customer coming in. As for iPad’s, since they are held together with adhesive rather than screws, the repairs generally take about 45 minutes to an hour. We do our best to keep all parts in stock to have your device back to you the same day whether it has a cracked screen or damaged charger port.
Of course! We stand behind every repair we complete. As long as there is no damage on the part replaced and a copy of your receipt is present, we cover all our work. This means if your screen is not working right after a screen replacement, bring it in and have us fix it again for free within our warranty period.
Water damage can get a little tricky to give an exact price. Before we change any parts, we have to leave the components of your device in a machine, which cleans the rust and corrosion off of the motherboard (the main brain of the phone). Once we get all the rust off the device and it is safe to test, we start to test all the components. Once we figure out what parts need to be replaced, we can give you a call and give you an exact price quote and turn around time for repair. You can then decide if you would like to move forward or leave the phone as is.
Yes, the fact that the glass is curved actually has nothing to do with the repair process. We can still change the screens in a matter of minutes with another curved screen without a problem.